Thank you for shopping with us. We take great pride in the quality of our products. Please review our Return and Exchange Policy carefully:
1. Defective or Incorrect Items
We want you to be completely satisfied with your purchase. In the unlikely event that you receive a defective item or an item that is incorrect, please contact us within 3 days of receiving your order. We will be happy to arrange a return, exchange, or refund for the defective or incorrect item, subject to our inspection and approval.
2. Non-Returnable and Non-Exchangeable Items
We do not accept returns or exchanges for any other reason, including but not limited to change of mind, wrong size, or dislike of the product. All sales are final unless the item delivered is defective or incorrect.
3. How to Request a Return or Exchange
To request a return or exchange for a defective or incorrect item, please follow these steps:
- Contact our customer service team at info@laandesigns.com within 3 days of receiving your order.
- Provide your order number and details of the issue (e.g., defective or incorrect item).
- Once approved, we will provide you with instructions on how to return the item.
4. Conditions for Returns and Exchanges
Items must be returned unused, in their original condition, and with all original packaging and tags intact.
We may request photographic evidence of the defect or error before authorizing the return or exchange.
5. Refund Process
Once your return is received and inspected, we will notify you of the status of your return or exchange. If approved, we will process the refund or exchange as soon as possible. Refunds will be issued to the original payment method used for the purchase.
6. Shipping Costs
The customer is responsible for all return shipping costs, unless the return is due to a defective or incorrect item.
Thank you for choosing LAAN DESIGNS. If you have any further questions or concerns, please feel free to contact us at info@laandesigns.com.
